From Customer Insight to ROI: The CX Power Play
17th April 2026 | Novotel Mumbai Juhu Beach
Overview
The India CX Power Summit and Awards Series 2026
The India CX Power Summit and Awards Series 2026 is a
premier one-day gathering of 100+ senior decision-makers
driving customer experience, digital transformation, CRM, and
marketing innovation across major industries in India. Set in
the vibrant tech and innovation hub of Bangalore, the summit
will explore how brands can maximize ROI by translating
customer insight into scalable CX strategies through
personalization, automation, and emerging tech.
The day will feature two high-powered panel
discussions, 16
hyper-focused presentations, curated networking, and an
exclusive CX awards ceremony celebrating excellence in
customer experience across sectors.
Event Objectives
Unpack the latest trends, tech, and strategies in customer experience management
Connect CX professionals with solution providers enabling personalized, data-driven engagement
Offer real-time insights into ROI-centric CX frameworks
Recognize leading brands through the India CX Power Awards
Opportunities
Surge in demand for omnichannel experiences
Growth in customer data platforms (CDPs) and real-time analytics
Acceleration of AI and ML adoption in customer service
Regulatory push for data privacy and CX compliance
SPEAKERS
Chief AI Officer, Data Governance Officer, Head of Data Centric Organization
Bank Muscat
Market Size & Opportunity
01
CX Tech Market in India: Expected to grow from \$2.5B in 2023 to \$6.8B by 2028
03
Customer expectations: Over 70% of consumers in India say their experience with a brand is as important as its product/
02
85% of Indianbusinesses plan to increase investment in CX tools in 2026
04
AI and Automation: 64% of Indian enterprises are
exploring AI-led personalization for CX
Who Should Attend
Senior decision-makers and practitioners from the following roles:
Chief Customer Officers
Heads of Customer Experience
VPs/Directors of Digital Transformation
CMOs / Heads of Marketing
CRM / Loyalty / Retention Heads
Heads of Customer Service & Support
CX Design & UX Leads
Heads of Product & Innovation
Who Should Sponsor & Why
CX Platforms & SaaS Providers
AI & Automation Tools
CRM & CDP Solutions
Chatbot & Virtual Assistant Platforms
Personalization & Omnichannel Tech
Voice of Customer & Feedback Tools
Loyalty & Rewards Solutions
Analytics & Performance Measurement Firms
Sponsorship Benefits
Position your brand as a category leader among 100+ decision-makers
Gain qualified leads through curated matchmaking and delegate wish lists
Maximize brand recall via on-site, digital, and post-event branding
Participate in the prestigious CX Power Awards ceremony
Deliver focused 10-minute solution presentations to a highintent audience
Series Sponsor
The India CX Power Awards 2026
Individual Categories
CX Leader of the Year
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CX Visionary of the Year
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CX Rising Influencer
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Customer Empathy Champion
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DataDriven CX Analys
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Experience Design Architect
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CX Storyteller of the Year
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Frontline Hero
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CX Mentor of the Year
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Multiling ual CX Specialist
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Proactive Service Expert
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CX Change Maker
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Inclusive CX Advocate
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Mobile Experience Specialist
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CX Operations Leader
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SaaS CX Expert
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CX Complian ce and Ethics Leader
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CX Innovator in Sustainabil ity
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Customer Advocacy Champion
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CX Researcher of the Year
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CX Resilience Leader
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CX Team of the Year
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CustomerObsessed Culture Award
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Best Use of Customer Sentiment Analysis
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CX Innovation Through CoCreation
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Exc ellence in Post-Purchase Experience
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Real-Time CX Response Award
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Best Use of Automation in CX
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End-toEnd Customer Experience Excellence
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Customer Recovery Excellence Award
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HyperPersonalizati on Award
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CX in Emerging Markets Award
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CX in Regulated Industries Award
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Outstandi ng CX in Subscription Models
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Best Use of AR/VR in CX
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CX -Driven Product Innovation
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Most Transparent Customer Communicat ion
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CX for Good Award
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Seamless Offline-toOnline Experience
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Best Use of CX to Drive Business Growth
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CrisisResponsive CX Team of the Year
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