KEYNOTE SPEAKER

SPEAKERS

Protiti Bagchi

Associate Director - Global Content & Marketing CX

GSK
Saurabh Pramanick

Chief AI Officer, Data Governance Officer, Head of Data Centric Organization

Bank Muscat
Biswajit Dutta

Head CRM, Loyalty & Analytics

Metro Brands Limited
Jyoti Arora

Head of Customer Experience

Borosil
Sajal Kumar

Head – CX

ZEE5
Suraj Shetty

Head – CX

Kissht
Sankaran Venkataramanan

EVP & Head Customer Engagement

Axis Bank
kinjal Shah

Chief Technology Officer

Yes Securities
Dipakshi Khaira

Vice President & Head Customer First

Bajaj Life
Nilesh Kambli

Senior Vice President - Customer Experience

Pilgrim
Namita Bohara

Head of Customer Centricity

Hindalco Industries Limited
Rakesh Gupta

Head of Customer Experience & Service

Anchor by Panasonic
Marina Datta

Head - Frontend Digital Transformation

Birla Opus
Charu Aggarwal

Director - Head of Market Insights & Competition Intelligence

Sodexo
CA. Navratan Bohra

Vice President - Digital Initiatives

Vice President - Digital Initiatives
Vaibhav Prabhuajgaonkar

Vertical CX Head - Auto/FMCG/Technology

A.P. Moller - Maersk
Udbhav Mishra

Head of CX Strategy

Fresh Bus
Shodhan Shetty

Chief Experience Officer

Axis Securities Limited
Mona Srivastava

Head - Marketing Consumer Retailing Business

Bharat Petroleum Corporation Limited
Vijaybahu Joshi

Associate Vice President & Head of Experience Design

Jio Platforms Limited (JPL)
Jagdish Narayanan

Chief Technology Officer

Equifax India
Amit Korgaonkar

Senior Director | Group Business Head

Cipla